9617 Gulf Research Lane
Fort Myers,
FL
33912
09/17/2019
Had my first visit at Frantz EyeCare. It was just my routine .eye exam but I mentionedmy eyes were dry. Dr Burkley started me on a new treatment and Icouldn't believe it but my eyes felt better after the first treatment. I'm so happy. They were really bothering me every day.
They knew what they were doing and treated their patients with utmost respect.
09/12/2019
Wow what a poorly run medical establishment. I completed all the forms online days before my appointment. When I arrived their system lost a couple pages. The front desk person sets the standard for unfriendly. I get that I need to provide my identification and insurance card but every medical provider instantly copies these cards into their system. Not here. When told to sit down and complete the forms I said Im not leaving until I have my cards back. Ive had them lost before and it is a HIPPA violation. She was so angry that I would not sit as instructed she purposely took ten minutes to scan my cards. She found every distraction possible. Focus on your current patient. Again these are normal behaviors in all medical clinics, but not here. One star. Nicole set the standard for an eye technician. Perfection. Five stars Kind. Fast. Gentle. Informative. I would return for sure if I can see Nicole again. The technology here is new to me. I felt like I had the most detailed eye exam ever. Ill be back in a year and hopefully they solve the front desk issues. I recommend, just be prepared for the front desk lack of professionalism. Once you are on the inside this place is extremely professional.
I felt as though I was working with a very friendly and professional group of people as soon as I walked in the front door. I would serve them 5 gold stars on a silver platter. They left me with no questions unanswered. I now know exactly what shape my eyes are in and what the plan of action will be. Thank you Frantz eye center. You are the best!
