9617 Gulf Research Lane
Fort Myers,
FL
33912
Ive gone to this eye place for years. Every one of the ladies there is so sweet normally till I got on the phone with a new lady today. Her attitude and way she spoke to me on the phone was absolutely unprofessional and shady. Ive came to this place every 6 months for 3 years. My friend who I recommended this place to told me about her recent bad experience with her as well but I never had to deal with it till now. Unfortunately I will be taking my business elsewhere until the customer service is better. As someone who works in customer service too, its really not that hard to be nice. Work somewhere else if youre so unhappy
I love this place! Great staff, so friendly, helpful! I'm glad that Franz eye care was recommended by a friend.
Thanks Dr Frantz and staff for your kindness and professional treatment . Lessie and Kyle were very sweet and helpful to understand how this all works. Your the best in my eyes!!
This place is amazing. Everyone speaks to you and keeps you informed, step by step in procedure and during all appointments. It's run like a well-oiled machine. I'm very pleased!